CONTACT

Frequently Asked Questions

Are refunds available?

No - as the items available to purchase in the template shop are online digital products there is no refund available.

Each template comes with a PDF with instructions on how to use them.

If you have any issues downloading your products reach out to Jaz for help!

Please refer to the terms and conditions for more information.

Do I need a paid version of Canva?

Templates downloads:

No - all our social media templates available for purchase and download can be fully customised to suit your branding in a free Canva account.

Custom designed templates:

Optionial! If you are booking custom-designed templates with Jazocial and already have a paid Canva account we can create custom templates with Canva Pro elements giving Jaz more creative freedom to bring your brand to life however we can create amazing templates from free elements as well.

Monthly social media clients:

My monthly clients have access to the template library I create for them using my Pro Canva account with optimal designs to stand out. These can be transferred as templates to you as well.

Will there be new templates added to the shop?

Yes, absolutely! To be the first to know when new templates are dropping into the shop, sign up to the newsletter for updates! Spam isn’t my jam so you won’t get many emails from me.

Am I locked into a Monthly Social Media Package?

Not at all! While I recommend you sign up for 3 months to start seeing results my monthly social media management contracts are month to month open communication and feedback from my clients is always welcome!

I strive to keep clients on track and happy just like my long term clients that have been with me for up to 1-2 years (that could be you too!).

Get a copy of the price guide!

Thinking of outsourcing your socials? Click the link below to fill out a quick form and I'll send through my pricing, portfolio and booking link for a 30 min discocery call.

LET’S GET STARTED!